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SHIPPING PRICE POLICY
Most of our Prices Shown On The Web Include Shipping for the Continental USA "Only". (Prices Do Not include shipping costs to Hawaii and Alaska). Some products do not include shipping but will say so.If you do place an order on-line to these locations OR for products with shipping not included, we will call or email you with the actual shipping charges.
**We do not ship to P.O.BOXES. Please use a physical address.
APO/FPO Customers - Call 1-855-PEDAL CAR, 1-855-733-2522 For Shipping Prices or E-mail your Requests
We are not responsible for UPS / FEDEX/ DHL and other carrier delays.
Please Note: We Do Our Best To Ship Out Products Immediately.
However On Some Occasions, Products Are Either Back ordered Or Delayed In Shipping. We Apologize For This Inconvenience. Please Feel Free To Call Our Office (1-855-PEDAL CAR, 1-855-733-2522) Regarding The Status Of Your Shipment. Most orders are shipped via UPS -DHL & FEDEX and you should receive a tracking number notification from them.
Again We Apologize For Any Inconvenience Due To Delays In Shipping. We Try To Be As Prompt & Give The Best Approximate Shipping Days When Asked.
Standard Shipping:
Normally Takes 2-10 Work Days. There May Be Shipping Delays
During Holidays. Please Allow Extra Time.
Express Shipping Is Available
If You Would Like Products Guaranteed Faster, That Service Is Available To You At Additional Cost....But You Must Call 1-855-PEDAL CAR, 1-855-733-2522. Sometimes Getting Quotes on Express Delivery Make Take A Little Extra Time & Effort, So Please Be Sure This Is What You Would Like To Do.
PRODUCTS DELIVERED BY UPS/FEDEX
Drivers in most cases can pull into your driveway but will only be responsible for unloading the item off the truck.
They do not have permission to enter a home, a backyard, a garage. If you need the product moved elsewhere, please have two strong people to relocate the items. These carriers typically do not call to schedule the delivery time or date.
DAMAGED, DEFECTIVE AND MISSING PRODUCTS:
PLEASE NOTE: If You Receive Any Product Damaged, You Must Note It On The Freight Bill Or With The UPS / FEDEX/ DHL Carrier. Usually Nothing Is Wrong With The Product. The Box May Just Look Bad. In The Event Something Is Missing, We Will Be Able To Take Care Of That Faster If It Is Noted On The Freight Bill. Please Contact Our Office Immediately at 1-855-PEDAL CAR, 1-855-733-2522. Ask For Customer Service.
DEFECTIVE OR MISSING PARTS
(See damaged section above.)
If your product is missing a part or a part is defective, we will replace that part. We will only ship that part UPS / FEDEX / DHL Ground. If you would like to have your part shipped express, there will be an extra charge for that service.
CANCELLATIONS:
Canceled orders that "have not shipped", will incur a 5% restock, repackaging, processing fee.
INTERNATIONAL SHIPPING INFORMATION
We ship items all over the world every week and we know that you want to pay the least amount to ship your item to you. Please do not assume that shipping by boat is cheaper than air because in most cases it is not. It takes 4 to 6 times longer than air and in many cases it cost more because it usually does not weigh enough to get a cheaper boat rate. We have NO control over shipping cost.
The following rates are for recent cost of Air delivery via our Dock to your nearest Airport (FOB), unless stated otherwise. Buyer is responsible for any and all duty and charges incurred by being brought into your country.
Return Policy:
A Return Authorization Is Required. You must call our customer service department at 1-855-PEDAL CAR, 1-855-733-2522. Our Warehouse Does Not Accept Shipments That Are Returned Collect. Returning without authorization may not be accepted in the warehouse receiving department.
If you order on-line or over the phone and we have already shipped out the merchandise, you, the customer are responsible for the shipping to you and the shipping costs back to the warehouse.
There is also a 25% restocking fee. This covers repackaging and restocking. You will receive credit for the product only, after the product is returned and examined and determined that the product has not been used or damaged.
WE DO NOT ACCEPT USED MERCHANDISE RETURNS!
-30 Day Money Back Guarantee
-25% Restocking Fee
-The Customer is Responsible For Return Shipping.
-A Return Authorization Number Is Required.
-Customer Is Responsible For Sending All Warranty Paperwork In To The Proper Manufacturers.
-Proof Of Purchase is Required For All Warranty Claims.
-NO REFUNDS AFTER 30 DAYS
How To Return A Product
(Please read all the shipping policy requirements.)
Please call our office 1-855-PEDAL CAR, 1-855-733-2522 and ask for Customer Service. A return authorization number (RA#) is required for any return and this number will be provided to you.
Please write down the RA number for your records.
Please write the RA number on a copy of your receipt. (This is your proof of purchase and is required to be returned.)
Please write the RA number on the Return Shipping Label.
You are responsible for the return shipping costs, however, discounted labels are available for a small fee. Ask customer service when you call.
We do not receive C.O.D.
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